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Privacy Policy Notice

Who we are

In this policy “We” or “us” relates to Sapphire Spaces, company number 7345467,  website www.sapphirespaces.co.uk, whose registered address is Unit 3 | Darts Farm Business Park | Topsham | Devon | EX3 0QH.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations.

Bu using our website, you are agreeing to be bound by this Policy.

Who this policy applies to:

This policy applies to both users of our service and website visitors.

Website visitors: anyone visiting the website

Service user: anyone receiving a service from us, whether this is provided by us or a third-party supplier

Services: Any services we offer to you from selling a product to providing a third-party supplier

How do we collect information from you?

We obtain information about you when you use our website, for example entering your email address to our newsletter or enquiring about a specific service or product.

What information do we collect on you?

Personal information that we collect through the website include your name, email address, IP address and those pages you will have visited and when.

Visitors to our websites

When you visit our website, we use a third-party service, Google Analytics, to collect standard Internet log information. This information is only used an anonymous data to provide insight to behaviour patterns on our website pages. We do not access or allow Google to access any identities of website visitors. If we wish to collect personal data from our website visitors, we will be transparent and honest in the method that we choose.

Social Media Communities

We do use Hootsuite (third-party supplier) on occasions to deliver communications to various platforms where our Communities are.

Any private or direct messages sent to us via Social Media will be stored in Hootsuite for three months. It will not be shared with any other organisations.

How is your information used?

We may use your information to:

  • invite you to VIP events
  • contact you about a change in our services or products
  • seek your views on our services
  • send you communications that you have requested about the company, products or services
  • provide information to third parties in relation to required product warranties

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
We will also remove your information from our systems should you request the “right to be forgotten”

Who has access to your Data?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Providers:

Due to the nature of our business, we do use a variety of suppliers:

·       those who deliver products to your home

·       those who provide a service on our behalf

·       companies who provide you with a warranty for your products purchased from us

When we use third-party suppliers, we only pass on the minimum information that is necessary to deliver the service and we do not allow them to use or pass on your information to direct marketing companies.

There may be occasions when we cannot fully delete your data due to warranties and guarantees held with Third-Party Suppliers.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third-party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies and control which cookies are saved to your device/computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Your preferences

It is your decision whether you wish to receive information from us or not. If you do not want to receive marketing communications from us about our products, services, company news or VIP Events you may amend your preferences at any time.

Any email marketing messages we send are done so through an email marketing service provider - MailChimp. Our chosen provider is GDPR compliant and is a third-party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users. Their privacy policy can be read here.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@sapphirespaces.co.uk

How you can access and update your information

The accuracy of your information is very important to us; if you need to review and correct the information that we hold about you, request to never hear from us again please email us at info@sapphirespaces.co.uk or write to us at Sapphire Spaces, Unit 3 Darts Farm Business Park, Topsham, Devon EX3 0QH

Loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Request to delete your data

You have a right to have your personal data erased to prevent processing in the following specific circumstances:

  • Where the personal data is no longer necessary in relation to the purposes for which it was originally collected/processed.
  • If you wish to withdraw consent.
  • If you object to the processing and there is no overriding legitimate interest for continuing the processing.
  • The data was unlawfully processed in accordance with the GDPR.
  • The personal data has to be erased in order to comply with a legal obligation.
  • The personal data is processed in relation to the offer of information society services to a child.

Privacy Support

If you have an enquiry or concern about our privacy policy please contact us:

Phone: 01392 879320

Email: info@sapphirespaces.co.uk

Post: Unit 3, Darts Farm Business Park, Topsham, Exeter, Devon, EX3 0QH

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Sapphire Space’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address above.

We keep this policy under regular review.