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Stage 1 - The Initial Brief

Please make an appointment to come and visit one of our designers with your wish-list for the project. As much information is taken to establish your individual requirements for the space in terms of function, aesthetics and budget. Brands and finishes will be discussed broadly, but no specific decisions need to be made at this point.

Stage 2 - Presentation of Proposals

During the second meeting in the showroom, your appointed designer will present our proposals for your kitchen or bathroom with drawings and a guide quotation. This quotation is valid for 28 days.

With a detailed explanation and discussion of the layout, you will gain a clear understanding of our ideas and recommendations together with the rationale behind them.

By the end of the meeting, we hope that you have enough information to decide to proceed to the next stage.

Stage 3 - Refining the Design

We will work with you to refine your design during which time we will be happy to discuss in detail the types of finishes you want, the appliances that best suit your kitchen and we will finalise the layouts with you.

We will visit your site to verify our expectations of timing and the preparation of the space and services your contractor will need to provide for the kitchen and we will furnish them with full working drawings.

Once the design has been finalised we will issue a Contract of Sale with a fixed quotation.

Stage 4 - Issuing of Contracts

To confirm an order, a signed Contract of Sale and the specified deposit payment will be required. The final detailed working drawings will then be completed and issued to all appropriate parties.

All component parts for the kitchen or Bathroom are placed on order with our suppliers. Delivery of the bulthaup items into our warehouse is approximately 16 weeks from order. There may be seasonal variations.

We aim to take delivery of all parts for your project well before they are required on site. This ensures that we have everything in place to arrive on the designated day to begin installation. Our surveyor will continue to monitor the site to check progress to ensure a smooth and co-ordinated installation process.

An installation date is mutually agreed and continued liaison between our team and your contractors monitors the condition and progress of your site.

As your goods are held in our own storage facility, we are able if necessary, to re-schedule our installation timing to suit delays in your build programme giving maximum flexibility.

During installation, our design team attends site as often as necessary to remain in close contact with our fitters and your contractors to answer any queries that you may have.

Stage 5 - Terms and Conditions

To place an order for a kitchen, you will be asked to sign a Contract of Sale and to pay a deposit. The second payment will be due five working days prior to the delivery and final payment upon completion.

To discuss your project in more detail then call or email us using the details on our contact page.