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Mystery Shopper in... Exeter
Sapphire Living Space, Dart Business Park
If you think buying a kitchen or bathroom should be both enjoyable and informative, then head to Sapphire for a master class in intelligent, customer-friendly service.
I started on the ground floor of this smart, pine class unit with its pristine displays of Bulthaup kitchens. Valerie talked me through finished and pointed out storage solutions, encouraging me to venture down into the wine cellar.
Then it was upstairs for a look at bathrooms where I met the real star of this establishment, David. He launched into a relaxed conversation by asking my opinion on the newly-arrived Renova coloured toilet paper.
He then pointed out various eye-catching baths and basins on display before settling on the Toto Washlet, giving a full and detailed demonstration of how it works. “My degree was in product design and so I get a bit excited when something is designed this well,” he enthused.
Service: 5 Showroom: 5 Total 10/10
A fun visit and I learn a lot too.
WINNER’S PROFILE: Sapphire Living Space
Ross Pollard used to work from home designing and installing kitchens and bathrooms. Eighteen months ago, he joined forces with his friend Mark Newbery to open the Sapphire Living Space showroom.
“It gave us access to products, we couldn’t previously use,” he says. The pair mad ea conscious decision not to open on the Marsh Barton trading estate, where the majority of Exeter’s other kitchen and bathroom showrooms are, instead theirs was to be seen as different.
Ross says: “Our showroom has a softer, more approachable feel to many. It was important to us that we put in a proper plaster celling and installed good lighting. The products are special and we offer a quality service. We are also very friendly.”
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