The Sapphire team faced a unique challenge when a couple visited their showroom to enquire about a kitchen for their holiday home. For rather than being on the Exeter business's doorstep, the property was 1,133 miles away - in Venice!
Undeterred, Sapphire owners Ross Pollard and Mark Newbery set about the difficult task of transporting and installing the bespoke kitchen in the romantic Italian city. And their problems really began when the German handcrafted bulthaup units were shipped from Bavaria to the Italian mainland, as Mark explained.
"The only mode of transport in Venice is by water and the clients' house is on the furthest point on the opposite side of the city," he said. "The fitters' tools and all of the kitchen units and equipment had to be ferried by boat along the Grand Canal to the far west of the city. "It took some time and a lot of googling to find someone who could take our bulky load to its destination."
However, the job was soon completed without a hitch, except one...
"It was so hot over there, on the last day the fitter ended up working in his swimming trunks," said Mark.
"Clients need not worry though as it's not something we will be encouraging over here!"